Privacy Policy

Privacy Statement

VIVOTEK respects your right to privacy and concerns about the security of any data you may submit to VIVOTEK's website. The following statement discloses the guidelines VIVOTEK has established for protecting the information you provide to VIVOTEK during your visit to

VIVOTEK will only collect your personal information in the following situations and related business purposes updated by VIVOTEK

  • Request for Software Development Kits
  • Request for technical support
  • Sales inquiry
  • Subscribe to VIVOTEK's e-newsletter
  • Send an e-mail to VIVOTEK
  • Participate in VIVOTEK head-hunting
  • Contact you for customer satisfaction survey
  • Related business purposes

The way VIVOTEK protects your personal information

  • To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of information.
  • VIVOTEK will not rent or sell your personal information to third parties.
  • VIVOTEK collects and stores the behaviors and preferences of the visitor on an anonymous basis; thereby allowing better responds to the visitor's habits on subsequent visits.
  • VIVOTEK only makes use of your personal information for internal demographic analysis and only shares that with VIVOTEK's affiliates, business partners or distributors.
  • Your personal information will not be disclosed to other agencies or individuals except as authorized by law.


  • You agree all terms of this statement as a register, or you can choose not to participate in further marketing activities.
  • You can set your browser to not accept cookies.
  • If you have any questions or concerns regarding this statement, please contact us.

VIVOTEK can modify the privacy statement anytime. If VIVOTEK makes changes to any terms or conditions of this privacy statement, these changes will be posted on VIVOTEK's websites.


Privacy Policy

Thank you for using VIVOTEK VIVOCloud! We, VIVOTEK Inc., will do our utmost to protect your online privacy. Please be advised that by using the VIVOCloud app, and downloading the VIVOCloud app from iTunes, App Store or Google Play, you have thereby understood and formally agree to the terms and conditions outlined below in this Privacy Policy. If you have any comments or questions, please contact us at

Why VIVOCloud Service Accesses Your Device

VIVOCloud app will access the following components or information on your device:

  • Phone status and UID
    We collect phone status and UID information to analyze usage status and improve our service.
  • Camera
    The Camera is used for QR code scanning.
  • Microphone
    The Microphone is used when you wish to use the 2-way audio function in the VIVOCloud app.
  • Location (approximate location based on internet hot spot)
    We collect approximate location based on internet addresses for data analysis and research in order to improve our service.
  • SD card
    Screenshots will be saved to your SD card.
  • Internet
    VIVOCloud services require an internet connection.
  • Prevent phone from sleeping
    When viewing streaming video, this function will keep the screen active.

What Information We Collect

We collect and use the following information to provide, improve and protect our Services:

  • Private Information
    You can choose whether to provide your device MAC, personal mail address, country, name, and organization when using in-app technical support. Your email account will also be collected when you use it to register for our service.
  • Usage
    We collect information, including, but not limited, to: IP address, type of mobile device, identifiers associated with your devices, and VIVOTEK device information. Your devices may also transmit location information to the services.

How We Use the Information We Collect

  • Private Information
    We may use your personal information to send you notifications about our service, information, events, or software / firmware upgrades, and also to request your help to improve our services.
  • Usage
    We also use information collected from your usage of VIVOCloud to improve services. Usage information is used internally and anonymously by VIVOTEK for analysis and research purposes.
  • Device Information
    Device information including phone status, UID, and approximate location are collected. This information is used internally by VIVOTEK for analysis and research purposes and towards the improvement of the VIVOCloud Service.

Information or Content Sharing

VIVOTEK will not disclose any personal information provided, usage information collected during your use of the service, or any pixel tags or cookies to any third-parties without your prior consent. All data collected from VIVOCloud usage is used anonymously in analysis to improve our service. All information shared with VIVOTEK when using technical support will be used only for problem solving and in order to make contact with you.

Limited Liability

We will in no event be liable under this Privacy Policy and the services to you for any indirect, incidental, special, consequential, or punitive damages, whether foreseeable or unforeseeable, of any kind whatsoever, whether based on warranty, contract, tort (including negligence) or any other legal equitable theory, even if it has been advised of the possibility of such damages. Our aggregate liability to you for losses, damages, costs, expenses, and other amounts arising out of or relating to this Privacy Policy and the services, regardless of the theory of liability, will in no event exceed the amount paid by you.


We reserve the rights to revise this Privacy Policy from time to time, and will post the most current version on our website.