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Q1: I cannot receive the snapshot when using Motion Detection. How do I send snapshots by email?

  1. You have to fill in the blanks with your email server address/email address/account name/password on Network page first. Notice: Sender email address means the account that sends the email. Recipient email address means the account that you want to receive the snapshot email. The server address, username and password are for the sender's account. Take the following picture for example. atd@vivotek.com will receive the snapshot email from testing@vivotek.com .illustrator

  2. Go to the Motion Detection page and add a motion window. Remember to check the "Enable motion detection" item.illustrator

  3. Go to the Application page, check the schedule for when you want to send snapshots, and choose Motion trigger and send snapshots by email.illustrator

Q2: I cannot receive the snapshot when using Motion Detection. How do I send snapshots by FTP?

  1. You have to fill in the blanks with your FTP server address/user name/password on Network page first.illustrator

  2. Go to the Motion Detection page and add a motion window. Remember to check the "Enable motion detection" item.illustrator

  3. Go to the Application page, check the schedule for when you want to send snapshots, and choose send snapshots by FTP.illustrator

Q3: I set up the buzzer according to the diagram and still could not get it to work. Besides providing power, is there anything else I need to do to get the buzzer to turn on when motion is detected? Also, what pin numbers should we be using?

  1. You need to set up your buzzer and check which conditions of digital input should be used.

  2. The Relay Output's "NO" pin (Normal Open), "NC" (Normal Close) pin, and "C" pin (Common) can be used to turn an external alarm on or off. When the system starts up, both relay output's "Common" pin will short the "NC" pin. A simple example is illustrated in the diagram below.illustrator

  3. Add motion window on Motion detection page.illustrator

  4. Go to Application page, check the schedule, and choose which motion window you want to trigger DO.illustrator

Q4: How to use Application of IP7138/IP7139/FD7131/VS7100/IP7151…etc?

Please refer to quick guide-3

Q5: How to use "White light" of FD7131?

You have to go to Application page to create one event with "Action"=Turn on flash LEDs for "x" seconds, and then FD7131 will turn on its white light while the trigger condition is matched. Besides, please especially note that there are 2 selections in System page for Whit light use:

  1. Turn on the white light LED for triggered events.
  2. Only turn on white light LED in low light condition.
  3. Means whenever the trigger condition is matched, FD7131 will flash its white light.
  4. Means only under low light condition, when the trigger condition is matched, FD7131 will flash its white light.

Q6: How do I fill in the information in the SMTP fields?

Generally speaking, if your email account allows users to send email with the SMTP protocol, (in other words, if the account can use an email program to send and receive email), then you can use the account to receive snapshots.illustrator

According to the rule, SMTP server must be the email account's SMTP server. Account name is the recipient email address's account name. Password is also the recipient email address's password.

Recipient email address is the email that you want to receive the snapshot. So, according to the setting, testing@vivotek.com will receive snapshot from jack@vivotek.com

Q7: I can receive the mail from my mail account but I cannot receive any mail from the camera when motion detection. Why?

Before you use the mail, you have to check whether your mail server can send the mail for you by using outlook or some mail software.

The SMTP server must be the recipient mail account’s STMP server. Account name is the recipient mail address’s account name. Password is the recipient mail address’s password. Recipient mail address is the mail, which you want to receive the snapshot from the camera. According to the settings, technical@vivotek.com will receive the snapshot from vivotek@pchome.com.twillustrator