VIVOTEK

FAQ - ST3402 Playback

 
Please click on the question to unfold the answer.

Q1: Why does message "Get data from database failed" show up when I open the Playback?

If you delete or change the location of the recording folder manually without using the Global Setting Page of Monitor, you will have this problem. Please follow the under steps to repair your database:

  1. Open the "DBRepair.exe" in the C:\Program Files\Vivotek\ST3402.
  2. Find where the "vndp.dbs" is.
  3. If the "vndp.dbs" is in the C:\VrmssDB_V\Record,select the path to C:\VrmssDB_V\Record (refer to below picture)
  4. Click Repair button.
  5. Click Exit.

You can check the Playback again.

Q2: Can I play back the record in Windows Media player or translate the recording video to AVI format?

Yes, you can translate record format into AVI in Playback. Please follow the under steps:

  1. Set the "Period Start Time" and "Period End Time" to select the period of video you want to translate to AVI file.
  2. Choose "Time Period" in "Playback Method".
  3. Click "Play" button.
  4. Click "Transducer" button (The left button in the "Tools" field)
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