All you need is to remove the program then re-install it. What you have set will be cleared and it will waste your time to reset. Please keep the password in memory.

When you select "Service" mode, the scheduled recording will run in the background when you close the Monitor program. So non-Service means that you have to open the Monitor program to do the scheduled recording.

If you want to auto run the Monitor program, you have to select "Autorun" of "Service mode". Do not Autorun means the Monitor program will not be invoked automatically when Windows boots up. Manual startup is needed. The Autorun means the Monitor program will be invoked automatically without login when Windows boots up. The recording procedure will also be invoked if the proper schedule is configured.

We don't recommend installing the ST3402 program in Windows server because the user's authority will be affected and make the system incorrect.

Please check the following tables.

We don't recommend storing the data using external storage. That will cause extreme delay in audio and video playback and program execution.

No, the minimum resolution for ST3402 program is 1024x768. If your resolution is lower than 1024x768, the system will adjust to 1024x768 automatically.

At the beginning, the inserted image channel will display in display frame automatically. But if you drag the image to another display frame or the trashcan, the function will expire and you have to press on the channel number and drag it to a display frame in order for it to work.

Please check the possibility.

Reserved space is the space that data cannot be record on. It can be used to execute other programs. Free space means the total usable space. We take the following for example.

The total space of my C hard disk is 29996MB, Free space means you only have 7582 MB can be used. So if you want the recording software only use 7282MB for recording, the reserved space should be 300 MB. (7582 - 7282 =300) The 300 MB cannot be used for recording.

No, ST3402 program support 3000/6000/7000 series products. You have to use ST2402 for VS2402. Here comes more information for you:

Here are the steps of delete the recording data.

1. Press the [Global Settings] option from the functional menu in the Monitor program.

2. Select the location for deleting

3. Press the [Delete] button

Here are the steps of backup the recording data.

1. Press the [Global Settings] option from the functional menu in the Monitor program

2. Select the location for backup

3. Set up the directory and size for backup, click ok button to go back to the main page.

4. Press the "Backup" button to start the backup process.

You can setup the software to be "cycle recording" so the recorded data will overwrite the old data. You can refer to ST3402 user's manual to get more details about such kind of settings.

You can try to use the PDF file to calculate the consumed space for recording.

If the cameras and video servers support the two-way audio, they can support the "enable remote alert: in ST3402 as well. Here are the list:

• 6000 series:
  • IP6112/IP6122
  • IP6117/IP6127
  • FD6111V/FD6121V
  • FD6112V/FD6122V
  • PZ6112/PZ6122
  • PZ6114/PZ6124
  • SD6112V/SD6122V
• 7000 series:
  • IP7138/IP7139
  • IP7142
  • IP7151/IP7152
  • IZ7151
  • FD7131/FD7132
  • FD7141
  • PZ7111/PZ7112
  • PZ7112/PZ7122
  • PZ7131/PZ7132
  • PZ7151/PZ7152
  • SD7151

You can setup the software to be "cycle recording" so the recorded data will overwrite the old data. You can refer to ST3402 user's manual to get more details about such kind of settings.