FAQ     Top 10

How can I set up my camera over Internet?  
(Category: Network ,Clicks: 39683 ,QID: faqnetwork01)
QID: faqnetwork01

How can I set up my camera over Internet?


Please try the following steps:

  1. Restore the camera to factory default settings.
  2. Connect your camera to the router, and use Installation Wizard to find the IP address of your camera in LAN. You can refer to the following picture to set up your equipments:
  3. If the LAN IP address of your camera is 192.168.2.10, please forward some ports for 192.168.2.10 in the router side:
    • If your camera is 6000 series, please forward
      • HTTP port 80
      • UDP audio channel port 5002
      • UDP video channel port 5003
    • If your camera is 7000/8000 series, please forward
      • HTTP port 80
      • RTSP port 554
      • RTP port for audio 5556
      • RTCP port for audio 5557
      • RTP port for video 5558
      • RTCP port for video 5559
    • IIf your camera is 3000 series camera, please forward
      • HTTP port 80
      • Control channel port 5001
      • Video channel port 5003
      • Audio channel port 5002
  4. Find the WAN IP address of your router, for example, if the WAN IP is 203.67.124.123, and then please open an IE and input URLhttp://203.67.124.123 to connect your camera via internet. Please refer to the fileBELKIN router for 7000 orBELKIN router for 6000 to configure your router.
How to get the IP address of the Video Server or IP camera?  
(Category: Network ,Clicks: 36111 ,QID: faqnetwork02)
QID: faqnetwork02

How to get the IP address of the Video Server or IP camera?


At first you can use our Installation Wizard to get the IP address of our products and connect to them and you candownload it. If it doesn't work, you have to refer the following.

  1. Your Network environment has DHCP service:
    • Please restore your camera to factory default settings first, and then use Installation Wizard to find its IP address.
  2. Your Network environment does not have DHCP service:
    1. If you are using 2000, 3000, 6000 series and IP7137 / IP7135 / PT7137 / PT7135 cameras, Please follow the under steps:
      1. Restore your camera to factory default settings.
      2. Connect your camera to your PC directly by a cross-over line directly. If you do not have a cross-over line, please refer to the following picture to connect your camera to PC:
      3. Set IP address of your PC to be 192.168.0.100
      4. Power on your camera.
      5. Open an Internet Explorer and type 192.168.0.99 to connect the camera.
      • If you are using our new product such as IP7138 / IP7139 / FD7131 / VS7100… etc, no matter your network environment is what, you can always find the camera by Installation Wizard II with the IP address 169.254.x.y.
      • And then, please double click the camera found by Installation Wizard II or directly type the IP address to your Internet Explorer URL box to access your camera (you do not need to change your PC's IP address). After access your camera, please go to "Network" page to configure proper network settings.
How can I use iPhone to view VIVOTEK camera?  
(Category: 3GPPPhoneandPDA ,Clicks: 33639 ,QID: A20120501052)
QID: A20120501052

How can I use iPhone to view VIVOTEK camera?


  1. The Safari browser of the iPhone supports to receive the Motion-JPEG stream.
  2. IP7135 / IP7137 / PT7137 / PT7135 / IP7131 / IP7132 do NOT support Motion JPEG, they can not work on the Safari of iPhone.
  3. The other 7000 series and 8000 series cameras support Motion JPEG, they can work on the Safari of iPhone.

The following is the steps when you want to use iPhone to view our cameras.

  1. Set the video codec of the camera to MJPEG instead of MPEG4.
  2. Run the Safari browser of iPhone.
  3. Enter the IP address of the camera into the URL field of the Safari. ( Refer to our Application Note or Video Clip)
I have my own website and I want to place VIVOTEK camera streaming on my webpage. How can I achieve it?  
(Category: Video ,Clicks: 27293 ,QID: faqdisplay01)
QID: faqdisplay01

I have my own website and I want to place VIVOTEK camera streaming on my webpage. How can I achieve it?


The easiest way is to embedded the camera plug-in into your webpage. Please be reminded that the method only works on Internet Explorer.

Since each camera series has their own plug-in, please download the corresponding HTML samples for your cameras.

You could make your own modification/customization on above HTML sample to fulfill your requirement.

Since Internet Explorer does not support following command and Firefox does not support above plug-in, If you want to add your username and password into the command as http://root:password@60.248.39.149:1025/cgi-bin/control.cgi to avoid authentication when receiving streaming, you could find the alternative solution for 6000, 7000 and 8000 series cameras as follows.

6000 Series: Please follow the following step:

  1. Upgrade your camera to the latest firmware. (Download link)
  2. Use Browser to send the URL command (http://<Camera_IP_address>/cgi-bin/admin/setparam.cgi?security.directmedia=1) to the camera. This command can set the parameter to 1 and enable it. After it is enabled, you can get video streaming and single snapshot without authorization.
  3. Use a download application (ex.flashget or etc...) to download the link: http://<Camera_IP_address>/VatDec.cab . After you get the file VatDec.cab,please put it on your HTTP server.
  4. Afterward, you can use following HTML sample code to meet your requirement.<SCRIPT language=JavaScript>
    if ((navigator.appName == "Microsoft Internet Explorer")&&(navigator.platform != "MacPPC"))
    {
    document.write("<OBJECT ID=\"VAtCtrl\" WIDTH=362 HEIGHT=310 name=\"VAtCtrl\"");
    document.write(" CLASSID=CLSID:210D0CBC-8B17-48D1-B294-1A338DD2EB3A");
    document.write(" CODEBASE=\"http://111.111.111.111/VatDec.cab#version=1,0,0,48\">");
    document.write("<PARAM NAME=\"Url\" VALUE=\"http://123.123.123.123/cgi-bin/control.cgi\">");
    document.write("<PARAM NAME=\"VSize\" VALUE=\"SIF\">");
    document.write("<PARAM NAME=\"Language\" VALUE=\"en\">");
    document.write("<PARAM NAME=\"Deblocking\" VALUE=\"true\">");
    document.write("<PARAM NAME=\"DisplayTimeFormat\" VALUE=\"1\">");
    document.write("<PARAM NAME=\"DigitalZoomEnableChk\" VALUE=\"true\">");
    document.write("<PARAM NAME=\"DigitalZoomEdit\" VALUE=\"true\">");
    document.write("</OBJECT>");
    }
    </SCRIPT>
  5. The IP address 111.111.111.111 and 123.123.123.123 are just example.
  6. Please change 111.111.111.111 to the public IP address of your HTTP server.
  7. Please change 123.123.123.123 to the public IP address of your Camera.
  8. After entered correct value,please try it.

7000 & 8000 Series :

  1. Because 7000 & 8000 Series uses standard RTSP protocol, we provide a sample HTML by using Quicktime Player to view the streaming without any authorization.
  2. Please view the MPEG4 streaming instead of Motion-JPEG from the camera and disable the RTSP authentication in the Network Page of the camera.
  3. Sample (IE & Firefox): quicktime.html
  4. Please be noticed that there are some restrictions when using Quicktime. If your client is behind the NAT, you should change some settings on Quicktime player. Please refer to quicktime.pdf

The other method is using our HighProfile SDK to integrate our cameras into your website. Please find the information from SDK.

After you install the VitaminDecoder.exe, you can find the VitaminCtrl HTML sample in the folder. (Default folder as C:\Program Files\Vivotek\VitaminCtrl\cab)

Do VIVOTEK cameras support PoE?  
(Category: Accessories ,Clicks: 23270 ,QID: faqaccessories01)
QID: faqaccessories01

Do VIVOTEK cameras support PoE?


FD8134/ FD8134V/ FD8161/ FD8162/ FD8361/ FD8361L/ FD8362/ FD8362E/ FE8171V/ IP7130 / IP7131 / IP7138 / FD7141 / FD7132 / FD7130 / FD7160 / FD7131 / IP7151 / IP7251 / IP7153 / IP7142 / IP7160 / IP7161 / IP7330 / IP8151/ IP8151P / IP8161 / IP8162 / IP8162P / IP8330/ IP8331 / IP8332 / IP8335H / IP8352/ IP8362 / PZ7151 / PZ7111 / PZ7121 / PZ7131 / support built-in PoE, you can use PoE switch or PoE injector to connect these cameras by using RJ-45 connection.

However, as for VS7100, the PoE function is optional; please pay attention to its specification before you buy VS7100.

The following picture takes IP7131 as an example to show how to use PoE injector with IP7131:

Other products such as IP7137 / IP7135 / PT7137 / PT7135 / IP7132 / IP7139 / IP7133 / IP7134 and 2000 series cameras, 3000 series cameras, 6000 series cameras do not support PoE, and you have to use the PoE kit (a PoE injector with a splitter) to make connections with these cameras. The link is for your reference for the PoE kit we offered.

The following picture takes PZ61x4 for example to show how to use PoE kit (including injector an splitter) to connect PZ61x4.

Which cameras are compatible with ST7501?  
(Category: ST7501 ,Clicks: 22066 ,QID: A20120419088)
QID: A20120419088

Which cameras are compatible with ST7501?


ST7501 doesn't support RX7101/NR7401, and 6000/3000/2000 series cameras.
ST7501 mainly support our 7000 and 8000 series cameras and NVR.

Where can I configure the recording path if I am using the recording button on the plug-in?  
(Category: ClientSettings ,Clicks: 17877 ,QID: A20120501014)
QID: A20120501014

Where can I configure the recording path if I am using the recording button on the plug-in?


You can configure the recording location on the Client Setting Page. You can refer to the following picture.

The path is C:\Record and the file name prefix is CLIP by default.

What are the VIVOTEK models supporting Local Storage (SD Card)?  
(Category: LocalStorage ,Clicks: 15254 ,QID: localstorage01)
QID: localstorage01

What are the VIVOTEK models supporting Local Storage (SD Card)?


The following are the model names and the SD card they are supporting.

  • IP7138/IP7139 – CF card
  • FD7141 / FD8361 / FD8361L / IP7160 / IP7161 / IP7361 / IP8151 / IP8151P/ IP8161 / SD73x3 / SD81x1 – SD card
  • FD8133 / FD8133V / FD8134 / FD8134V / IP8330 / IP8332 / MD7530 / MD7560 - Micro SD card
How to use iPhone, Blackberry, and Android to view VIVOTEK camera?  
(Category: Video ,Clicks: 13391 ,QID: A20120501094)
QID: A20120501094

How to use iPhone, Blackberry, and Android to view VIVOTEK camera?


Introduction

VIVOTEK 7000/8000 series cameras support the RTSP protocol to stream MPEG-4 video as well as the HTTP Server Push method to stream Motion JPEG video. Cell phones media players supporting the standard RTSP protocol and the MPEG-4 Simple Profile formats need to retrieve the RTSP stream from VIVOTEK 7000/8000 series cameras; cell phone browsers supporting standard Motion JPEG codec and HTTP Server Push need to retrieve the Motion JPEG stream.

This document shows the user how to set up the iPhone, Blackberry, and Android mobile phones to view a stream from VIVOTEK 7000/8000 series cameras.

iPhone: How to View a Motion JPEG Stream

  1. Make sure Stream 1 on the camera is set to the Motion JPEG codec.
  2. Select the Safari browser.
  3. Type the IP address of the camera into the URL field of the Safari browser.

Blackberry: How to View an MPEG-4 Stream

  1. Make sure Stream 2 is set to MPEG-4. (The access name for stream2 is live2.sdp)
  2. Please refer to the below images to access the browser. (Pictured: Blackberry Bold 9000)
  3. If the Blackberry Bold 9000 cannot connect to the camera via the 3G/2G network, please check the Options under the Network Settings.
  4. The BlackBerry® BoldTM smartphone, BlackBerry Pearl 8130 smartphone, BlackBerry Curve 8330 smartphone, and Wi-Fi enabled BlackBerry smartphones are all compatible with 3GPP RTSP mobile streaming websites and can view VIVOTEK 7000/8000 series cameras as well.

Android: How to View an MPEG-4 Stream

Important Note

You can refer to our FAQ for a detailed explanation.

  1. Please download the Meridian Video Player.
  2. Install on your mobile phone.
  3. Run the Meridian Video Player.
  4. You will be directed to the below page, please press Menu button and select Open URL.
  5. Enter rtsp://<IP address of the camera>/<access name> The default access name of the first stream is "live.sdp".
  6. Click "Open URL" to access the stream.

    1. Some 7000 series cameras (IP7131/IP7132/IP7135/IP7137/PT7135/PT7137) do not support Motion-JPEG and are therefore not viewable through the iPhone Safari browser.
    2. If you want to view a camera via the Internet, please set up the camera for access by forwarding the appropriate ports on your router.
How do I use Safe100?  
(Category: DDNS ,Clicks: 11654 ,QID: A20120501004)
QID: A20120501004

How do I use Safe100?


2000, 3000 & 6000 series

  1. Choose safe100 and read the Legal Agreement.
  2. Choose Agree to go to the next page.
  3. Fill in an email address and host name. Please fill in a useful email account. The host name is the domain name, which you want to use to connect with the camera.
  4. Fill in the key and confirm key. (You may use any combination of numbers and characters.
  5. Click Register button.
  6. You can see the message “[Register] Starting to register, please wait a minute." in the DDNS Message box when you are waiting.
  7. If registration is successful, you will receive the message "[Register] Register successfully. Your account information has been mailed to registered e-mail address."
  8. Check "Enable DDNS."
  9. Please click Save button to save the changes.

7000 & 8000 series

  1. Choose safe100 and read the Legal Agreement.
  2. Choose I accept to go to the next page.
  3. Please fill in a useful email account in Register. The host name is the domain name, which you want to use to connect with the camera.
  4. Fill in the key and confirm key. (You may use any combination of numbers and characters.)
  5. Click Register button.
  6. You can see the message “[Register] Starting to register, please wait a minute." in the DDNS Registration Result when you are waiting.
  7. If registration is successful, you will receive the message "[Register] Register successfully. Your account information has been mailed to registered e-mail address."
  8. You can click copy button to automatically upload relevant information to the DDNS form or you can manually fill it in.
  9. Check "Enable DDNS" and click Save button.
  10. Please keep the settings on DDNS page.

If you have problem, please refer to Example-1 which takes PT7137 for example. Or you can refer to Example-2 which takes IP7138 for example.

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