Privacy Policy

Privacy Statement

VIVOTEK respects your right to privacy and concerns about the security of any data you may submit to VIVOTEK's website. The following statement discloses the guidelines VIVOTEK has established for protecting the information you provide to VIVOTEK during your visit to

VIVOTEK will only collect your personal information in the following situations and related business purposes updated by VIVOTEK

  • Request for Software Development Kits
  • Request for technical support
  • Sales inquiry
  • Subscribe to VIVOTEK's e-newsletter
  • Send an e-mail to VIVOTEK
  • Participate in VIVOTEK head-hunting
  • Contact you for customer satisfaction survey
  • Related business purposes

The way VIVOTEK protects your personal information

  • To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of information.
  • VIVOTEK will not rent or sell your personal information to third parties.
  • VIVOTEK collects and stores the behaviors and preferences of the visitor on an anonymous basis; thereby allowing better responds to the visitor's habits on subsequent visits.
  • VIVOTEK only makes use of your personal information for internal demographic analysis and only shares that with VIVOTEK's affiliates, business partners or distributors.
  • Your personal information will not be disclosed to other agencies or individuals except as authorized by law.


  • You agree all terms of this statement as a register, or you can choose not to participate in further marketing activities.
  • You can set your browser to not accept cookies.
  • If you have any questions or concerns regarding this statement, please contact us.

VIVOTEK can modify the privacy statement anytime. If VIVOTEK makes changes to any terms or conditions of this privacy statement, these changes will be posted on VIVOTEK's websites.

VIVOTEK VIVOCloud Privacy Policy

Thanks for using VIVOTEK VIVOCloud! We, VIVOTEK Inc., will protect your online privacy with our best efforts. Please be advised that by using VIVOCloud app, downloading VIVOCloud app from iTunes, App Store, or Google Play, using VIVOCloud Web, registering VIVOCloud account, you have fully reviewed the following terms and conditions of this Privacy Policy and formally agree to it. If you have any questions, please contact us at

Why VIVOCloud Service Accesses Your Device

VIVOCloud app will access the following components or information of your mobile devices as below:

  • Phone status and UID
    We collect phone status and UID to analyze usage status, and improve our services.
  • Camera
    Camera is used for QR code scan.
  • Microphone
    Microphone is used when you use 2-way audio in VIVOCloud app.
  • Location (approximate location based on Internet hot spot)
    We collect approximate location based on Internet address for data analysis and research to improve our service.
  • SD card
    Screenshot will be saved to your SD card.
  • Internet
    VIVOCloud service require internet connection.
  • Prevent mobile phone from hibernating
    When viewing video streaming, this function will keep screen on.

What Information We Collect

We collect and use the following information to provide, improve and protect our services:

  • Private Information
    You may provide your device MAC, personal mail address, country, name, and organization of your own will when using in-app technical support. Your email account will be also collected when you use it to register to our service.
  • Usage
    We collect information, which includes, but not limited to IP address, type of your mobile devices, identifiers associated with your devices, connection speed and connection time. Your devices may also transmit location information to the services.
    App usage log will be collected when you use in-app technical support to report issue of your own will.
  • Device Information
    VIVOTEK device information including MAC, device ID, IP address, device model, number of channels, and number of device push notifications (not content) will be collected when connecting to VIVOCloud service.

How We Use the Information We Collect

  • Private Information
    We may use your personal information to send you notification about our service information, events, and software / firmware upgrades. Occasionally we will also ask for your feedback to improve our services.
  • Usage
    We also use information collected from your VIVOCloud usage to improve our services. Usage information will only be used in VIVOTEK internal analyze purpose only. Research and statistic of usage data will be analyzed anonymously.
    App usage logs we collect from in-app technical support will be used to track down the issues you report.
  • Device Information
    Device information including phone status and UID, approximate location is collected. The information is for VIVOTEK internal research and analyze to improve VIVOCloud Service.

Information or Content Sharing

VIVOTEK will not disclose your personal information you provide, usage information when you use the service, or any pixel tags, cookies to any third-parties without your prior consent. All data collected from VIVOCloud usage are analyzed anonymously to improve our services. All information you share with VIVOTEK when using technical support is only for trouble shooting and to contact you directly.

Limited Liability

We will in no event be liable under this Privacy Policy and the services to you for any indirect, incidental, special, consequential, or punitive damages, whether foreseeable or unforeseeable, of any kind whatsoever, whether based on warranty, contract, tort (including negligence) or any other legal equitable theory, even if it has been advised of the possibility of such damages. Our aggregate liability to you for losses, damages, costs, expenses, and other amounts arising out of or relating to this Privacy Policy and the services, regardless of the theory of liability, will in no event exceed the amount paid by you.


We reserve the rights to revise this Privacy Policy from time to time, and will post the most current version on our Website.