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VIVOTEK Premium Partner Portal

Overview

Project Design

Device Management

One Platform for Project Design and Device Management

The VIVOTEK Premium Partner (VPP) Portal is an exclusive workspace tailored for security integrators and resellers. By unifying project design and device management into one centralized workspace, partners can manage security systems more efficiently without switching between multiple tools.

Deliver faster, more reliable service to your customers, with greater visibility into every deployed device and drive efficiency with automated workflows.

Hybrid Agility

Cloud and on-premise ready

Remote Efficiency

Resolve issues without site visits

Scalable Growth

Expand systems as projects grow

Design and Manage in One Platform

Plan projects with confidence and support efficient device maintenance and operations.

Project Design

Streamline your entire design process within the VPP Portal, a seamless workspace where you can select hardware, calculate critical resources, and simulate coverage in real time to ensure project accuracy and eliminate last-minute adjustments.

Device Management

The VPP Portal centralizes status updates and incident history in one intuitive dashboard. With real-time alerts and secure remote troubleshooting, you can resolve issues without visiting the site, saving time, reducing effort, and boosting response efficiency.

Unified Across Cloud and VMS Platforms

 Streamline your hybrid workflow by unifying Cloud, VSS, and on-premise management.

The VPP Portal redefines surveillance management by seamlessly integrating cloud and on-premise systems into a unified hybrid cloud solution. With direct connectivity to VSS and VORTEX, and leveraging the VIVOTEK Device Manager for broader device visibility, integrators can manage VIVOTEK cameras across various environments from one interface. This unified workflow brings diverse platforms together, streamlining the management of VIVOTEK devices across all your sites.

Looking for VORTEX license management? Visit the VORTEX Reseller Portal →

Frequently Asked Questions

Account & Access

I've registered for the VPP Portal. Why can't I log in yet?
All VPP Portal accounts require identity verification before activation. The system automatically routes your application to the regional reviewer based on your selected country. Your account remains inactive until the review is complete.

Common reasons include:
  • Review in progress: Your application is still being processed.
  • Pending email verification: Please check your inbox and click the verification link.
If you cannot log in after several days, please contact your local sales representative.
Why do I need a VPP Portal account if I already have a VORTEX account?

VORTEX and the VPP Portal serve different purposes. While a VORTEX account is used to manage and operate cloud surveillance system, a VPP Portal account gives partners access to Project Design and Device Management tools.

VORTEX Account

Manages and operates your daily cloud surveillance system.

VPP Portal Account

Helps partners execute Project Design and Device Management more efficiently, without switching between multiple tools.

Why is company information required during registration?
Company information is required to verify partner accounts and ensure the right access to VPP Portal features, services, and support. It also helps VIVOTEK provide appropriate partner resources, project management, and business-related communications.
Why haven't I received the email notification?
If you have not received the email, please check if:
  • The email was sent to your spam or junk folder.
  • Your company's mail server blocked the automated email.
  • The email address was entered incorrectly.
  • The verification link has expired. 
If you cannot receive the email, please contact your local sales representative for further assistance.

Devices & Notifications

Why can't I see my devices in the VPP Portal?
The VPP Portal displays sites and devices based on your account permissions and customer associations. Please ensure your devices are added to the correct site and your account holds management permissions.

Other potential reasons include:
  • Devices have not been added to the corresponding site.
  • Devices are not linked to the correct account or company.
  • VORTEX has not synced the latest device status.
  • Cameras under the NVR have not reported data properly.
  • Devices are not connected to the VPP Portal yet, delaying status updates.
Why did I receive an online/offline alert when the site looks fine?
This occurs because the system detects device status changes. If the on-site equipment is normal, the alert was likely caused by a brief network interruption or a temporary sync delay. You can check the event history in the Incidents Overview.
Can I reduce the number of device notifications?
Yes. You can adjust your notification rules in the settings. We recommend enabling Digest notifications or filtering alerts by specific sites or device groups to reduce repetitive alerts and focus on critical issues.

Get More from Business Hub

Take your partnership further with Business Hub. Access co-marketing assets, business management tools, and training all in one place — everything you need to stay ahead and drive more business.

Download
Manual_VIVOTEK Premium Partner (VPP) Portal_EN.pdf

Ready to Make Tomorrow Easier?

Join our partner network to access a centralized portal designed for professional integrators.

Your All-in-One Project Design Workspace

Streamline your entire workflow, from product selection and system calculations to FOV simulation and project summaries. Eliminate the hassle of juggling spreadsheets, guessing storage needs, or discovering blind spots after installation.

Everything you need is built into one seamless, structured workflow.

Four Pillars of Project Design

A comprehensive toolkit that takes you from product selection to professional reporting.

01

Product Selector

Match the right cameras to any project using requirement-driven filters, cloud or on-premise, in one unified view.

HYBRID READY SECONDS TO MATCH
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PROBLEM SOLVING

Eliminates the guesswork in hardware selection by using requirement-driven filters to find the perfect match.

EFFICIENCY

Enables precision matching in seconds, allowing partners to plan for both cloud and on-premise cameras in a unified view.

BUSINESS VALUE

Provides hybrid planning flexibility, ensuring that the proposed solution is perfectly tailored to the client's specific industry scenario.

02

System Calculator

Auto-calculate bandwidth and HDD capacity before deployment, with visual alerts when resources fall short.

AUTO-CALCULATEDNO COSTLY SURPRISES
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PROBLEM SOLVING

Solves the critical issue of storage shortages and bandwidth bottlenecks by providing accurate estimations before deployment.

EFFICIENCY

Automatically calculates required bandwidth and HDD capacity based on selected devices and scenes, with visual indicators when resources are insufficient.

BUSINESS VALUE

Significantly reduces the risk of costly redesigns or post-installation hardware upgrades, protecting profit margins and project timelines.

03

FOV Simulator

Upload floor plans and visualize exact camera coverage, spot blind spots before a single cable is run.

ZERO BLIND SPOTSTRUE TO SCALE
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PROBLEM SOLVING

Identifies potential dead zones and blind spots visually on a digital floor plan before any physical installation takes place.

EFFICIENCY

Achieves 1:1 precision mapping by allowing partners to upload floor plans, set mounting heights, and define exact scales for rapid simulation.

BUSINESS VALUE

Enhances client trust using the color-coded coverage legend to provide visual proof of coverage, making it easier to explain camera placement and justify system design decisions.

04

Project Summary

Consolidate key project information, including project specifications and layouts, in one organized view for easier review and team alignment.

UNIFIED OVERVIEWPROJECT CLARITY
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PROBLEM SOLVING

Eliminates fragmented project data by centralizing all project specifications and in one organized view.

EFFICIENCY

Keeps project information up to date by allowing team members to access and edit the same project, supporting a more efficient transition from design to execution.

BUSINESS VALUE

Provides an organized project baseline that simplifies handovers, future upgrades, and long-term project maintenance.

Simple Workflow

From selection to project summary in four intuitive steps:

01

Select Products

Filter and match hardware by your project requirements.

02

Calculate Resources

Get accurate bandwidth and storage estimates.

03

Simulate Coverage

Visualize FOV on floor plans with precision mapping.

04

Project Summary

View a structured summary of key project details for quick review.

Start Your First Project Today

Join now to start planning and designing projects with confidence.

Become a Partner

Effortless Device Management

A centralized workspace for monitoring, maintaining, and managing deployed devices with greater clarity and control. Reduce time spent on manual device checks, on-site troubleshooting, and fragmented system information.

Maintain reliability and visibility through one streamlined maintenance process.

Gain Full Visibility Across All Deployments

View all devices and sites through one intuitive platform. Real-time status and the incident overview make it easy to identify issues and track performance trends.

  • ● Real-time device status and incident overview at a glance.
  • ● Track license details and performance trends across deployments.
  • ● Faster assessment and more efficient deployment management.

Stay Ahead with Automated Failure Alerts

Never miss a critical event. Set up email notifications to get instantly alerted when a device goes offline or encounters issues.

  • ● Email notifications for offline devices and critical events.
  • ● No need for constant manual checks or monitoring.
  • ● Proactive alerts help resolve problems faster.

Simplified Remote Maintenance

Connect securely through remote access to diagnose issues and take action without an on-site visit.

  • ● Diagnose and resolve issues securely from any location.
  • ●Handle configuration backup/restore and firmware updates via VIVOTEK Device Manager.
  • ● Streamlined maintenance workflows in a single platform.

Ready to Manage Smarter?

Join our VPP Portal to take control of your deployed devices through a centralized workspace, enhancing visibility, simplifying maintenance, and reducing on-site effort.

Ready to Deploy Smarter Security Solutions

Connect with our team to explore solutions built for real-world enterprise deployments.

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