VORTEX Cloud Updates

Unlock VORTEX Advanced AI: The Essential Cloud Loop

Upgrade your system with a new specialized analytics suite featuring Think Alert, PPE Detection, and Fall Detection to automate safety monitoring and ensure real-time compliance.

Visit the VORTEX blog to learn more or request a demo.

Cloud-native 830 Series Cameras

Built with durable IK10-rated metal housing, these cameras are tough, reliable, and ideal for everyday use. They deliver excellent image clarity, intelligent detection, and dependable 30M IR performance for 24/7 surveillance through the VORTEX cloud platform.

Visit the VORTEX product page to get the detailed product specifications.

AI Cameras: Deconstructing Advanced Smart Surveillance

Discover how AI cameras with edge AI enable real-time detection, fewer false alarms, and faster investigations with scalable hybrid cloud surveillance.

• Machine learning and deep learning 
  Most AI camera analytics are powered by deep learning models trained to detect objects and patterns. In practice, the real test is reliability across lighting changes, occlusion, and crowded scenes—and whether results can be turned into consistent operational workflows.  
• Edge computing Edge AI processes events near the camera for speed and resilience.
  This helps reduce latency, lowers unnecessary data transfer, and supports real-time alerting where seconds matter. 
• Centralized management and workflows 
  Centralized management brings consistency—policy control, user roles, device health monitoring, evidence review, and reporting, especially across multi-site operations. This is where organizations standardize how events are verified, escalated, and documented. 

Visit the VORTEX blog to learn more.

Other Updates

New Features

Automatic OTA Updates

VORTEX now supports automatic firmware updates for xLite organizations; please ensure all devices are manually upgraded to the mandatory baseline version first to enable this feature.

iPad Support

Gain even deeper visibility with 8 new supported event types—including door-forced and tamper alerts—for more comprehensive situational awareness.

Modification

Facial Recognition Official Release

Now available exclusively with the xPro License, our Facial Recognition module enables real-time identification of persons of interest to streamline forensic investigations.

News & Product Updates

Meet the VIVOTEK Business Hub

⚙️ Unified Platform

The VIVOTEK Business Hub is a dedicated partner platform designed to streamline partner collaboration. Operating alongside the existing VPP Portal — which focuses on device management and technical services — the Business Hub serves as a centralized space for partner management, marketing libraries, academy training.

🏅 Partner Program

Our tiered framework — Registered, Authorized, Select, and Elite — each offering progressively expanded benefits such as hardware discounts, lead sharing, demo equipment, and advanced swap support. The VPP Program equips partners to scale their security business in an AI- and cloud-driven world. 

🎓VIVOTEK Academy

Alongside the program, the newly VIVOTEK Academy within the Business Hub empowers partners to build knowledge, validate expertise through certifications — covering onboarding, hybrid NVR, and cloud solutions. It is an all-in-one destination for the tools and resources needed to deliver value-added business services.

Explore the Business Hub now!

New Courses Now Live on VIVOTEK Academy

Explore brand-new training courses at VIVOTEK Academy, where you can access free learning resources covering our latest products, solutions, and technologies.

Log in through the Business Hub to explore the newest courses and begin learning at your own pace, anytime and anywhere.

Register now to access the learning resources!

Easy Installation Video for the PTZ Model

Looking for wider coverage without the complexity? The latest installation guide shows how easy it is to set up PTZ AI cameras for comprehensive long-distance monitoring.

Watch video to achieve wider coverage with easier installation. It’s that simple!

VIVOTEK YouTube Channel Update

All VIVOTEK and VORTEX video content is now available on the VIVOTEK YouTube channel. The VORTEX YouTube channel will officially close on June 29, 2026.

👉 Visit the VIVOTEK YouTube channel now